Refund and Returns Policy

1. General Policy

At aquaticlife, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. Returns received after this period will not be accepted.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components are ineligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (720) 574-6198. Provide your order number, the reason for the return, and any relevant photos if the item is defective.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label via email. Pack the item securely and attach the label. Ship the package to the following address:

aquaticlife
1753 Northwest Riverside Avenue
Denver, Colorado 80262
United States

3.3. Inspection and Refund

Once the returned item is received, our team will inspect it within 5 business days. If the return meets the eligibility criteria, a refund will be issued to the original payment method. Refund processing may take up to 10 business days after approval.

4. Non‑Refundable Items

• Gift cards or store credit
• Custom or personalized products
• Sale items marked as final sale

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when requesting a return.
• Securely package the item to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

7. Legal Disclaimer

aquaticlife reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (720) 574-6198
Address: 1753 Northwest Riverside Avenue, Denver, Colorado 80262, United States